Untitled note

SPIEL 1

Hi Sir/Ma'am,

Good day! This is Barbie calling on behalf of Smart Communications.

Napatawag po ako because eligible na po kayo for our Additional Line Offer with Device. Perfect po ito for family members, work, online classes, gaming, or even as a backup line.

Ang maganda po rito, under one account lang ang additional line kaya mas convenient i-manage ang billing. May kasama rin po itong device, and we can deliver it directly to your preferred address for free.

By the way Sir/Ma'am, ilan po ba tayo sa family? Meron po ba kayong family member na nangangailangan ng bagong phone or additional line?
Mas more on browsing, social media, streaming, work, or gaming po ba ang usage ninyo?

If not interested and Qualified for Retention:

Also, upon checking qualified na din po ang account niyo for Renewal of your postpaid plan na kung saan pwede mag level up sa data allocation and mamaximize ang mga inclusions na pwede niyo iavail. (discuss plan offer and bundle options)
If not Interested with Additional line and retention:

Recommendation Spiel:
Salamat po if satisfied po kayo sa service na na-receive at naeenjoy niyo sa current plan niyo po.
Meron po ba kayo suggestions or recommendation kung ano pa ang pwede naming i-add or i-improve sa future para mas mapaganda pa ang aming service at mas ma-meet ang inyong needs sa mga plan offer ng smart?

Thank you



SPIEL 2
OPENING SPIEL

Hi Sir/Ma’am, good day! This is Barbie calling on behalf of Smart Communications.

Napatawag po ako today because upon checking your account, eligible po kayo for our Additional Line with Device offer.
This offer is a good option po if you have a family member who needs an additional mobile line or a new smartphone. It can also be useful for work, online classes, browsing, social media, streaming, gaming, or even as a backup line.

Ang advantage po nito, under your existing account lang po ang additional line, so mas convenient po itong i-manage together with your current account and billing. May kasama na rin pong device, and we can have it delivered directly to your preferred address free of charge.

PROBING
By the way, Sir/Ma’am, may I ask po, ilan po kayo sa family?
May family member po ba kayo na currently nangangailangan ng bagong phone, additional line, or sariling mobile data connection?
If meron po, sino po ang possible na gagamit — anak, spouse, parent, sibling, or other family member?
And para po ma-recommend namin yung mas suitable na option, ano po usually ang magiging usage?

More on browsing and social media, streaming like YouTube, work or online classes, gaming, or more on calls and messaging po?
Based po sa magiging usage and need ninyo, I can discuss the available plan and device options para makita natin kung alin ang pinaka-suitable sa inyo.

RETENTION / RENEWAL TRANSITION
I understand po, Sir/Ma’am, if wala po kayong current need for an additional line.
However, upon checking your account, qualified din po kayo for a postpaid plan renewal.

Through renewal po, we can review your current plan and check if there's an available option that can give you higher data allocation and additional inclusions, depending on your usage and needs.
For example po, if you're frequently using your line for browsing, social media, streaming, work, or gaming, we can check the available plans and bundle options that may provide better value for your current usage.

Let me discuss po the available renewal plan and bundle options with you, so we can compare and see which one would be most suitable for your needs.

CUSTOMER FEEDBACK / RECOMMENDATION SPIEL

No problem po, Sir/Ma’am. We completely understand.
Before I let you go, since you’re already satisfied and enjoying your current Smart service, may I ask for a quick feedback po?

May suggestions or recommendations po ba kayo on what Smart can add or improve in the future, particularly when it comes to our plan offers, data allocation, device options, or overall customer experience?

We would really appreciate your feedback po, as this will help us improve our services and develop offers that are more aligned with our customers' actual needs.

Thank you so much po, Sir/Ma’am, for your time and for being a valued Smart customer. Have a great day po!