LINKS · Offline Notepad

Due to limited scope I am unable to assist you further with your request. Allow me to provide our Ireland Customer service number for further assistance 00 353 1 245 8000. Upon checking on your post code, it seems here you are residing in Ireland and you have reached Virgin Media UK. For further help on your query, please try this link: https ://www.virginmedia.ie/contact/ Here is the number from our Virgin Media Hotline from Ireland: 3531800940070. You can use this number to speak with our advisor to proceed with your concerns.

OMNI

https://medialess-prod.omningage-vmo2.cloud/#/

s1397808@virginmediaO2.co.uk

Pauly1957

(one touch)

https://fa-evwi-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/redwood/learner/learn/offering-details?learningItemId=300000614964917&tab=explore

engage

https://virginmediao2.oplift.io/engage

https://virginmediao2.oplift.io/albert

password:

Lulufrenchie25

Lulufrenchie1957

Lulufrenchie1996

Lulufrenchie2757

@Qwertyuiop[]\2027

S1397808@Virginmedia.co.uk

jerome

PASSWORD: Beverly091635451490-

edcel

PASSWORD: Dianamaemarana27!

https://clickpay.cpi-outsourcing.com/sitel/

STL1798798

Arcales1957

Just so you know that we have other offers you might want to consider which is currently being updated so we are currently unable to access. If you could contact us back in a few hours that would be greatly appreciated. Just so you know that we have other offers you might want to consider which is currently being updated so we are currently unable to access. If you could contact us back in a few hours that would be greatly appreciated. We can still deal with general enquiries, however we are unable to action any changes. Do you want to cancel or contact us back after a few a hours?

You can get in touch with our Collections team on 0800 052 2620 from any phone.

Our team's available from Monday to Friday 8AM to 8PM and on Saturday from 8AM to 6PM.

Movers Xtrain

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/Movers%20Xtrain/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FMovers%20Xtrain%2FCHERRYLEN&FolderCTID=0x0120020007C5777916520F41889BC4BC21057492

MOVERS LIKE FOR LIKE

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/Movers%20Xtrain/Flat.aspx?RootFolder=/sites/virgin/Lists/Movers%20Xtrain/MOVE%20-%20LIKE%20FOR%20LIKE&FolderCTID=0x0120020007C5777916520F41889BC4BC21057492

MOVERS DI

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/Movers%20Xtrain/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FMovers%20Xtrain%2FMOVERS%20DISCONNECTION&FolderCTID=0x0120020007C5777916520F41889BC4BC21057492

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/WopiFrame2.aspx?sourcedoc=/sites/virgin/Lists/IBTS%20Movers%202024/Attachments/2/IB%20Movers%20Playbook%202024.xlsm&action=default

MOVERS ACQU

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/Telesales%20Blended%20Mobile%2016/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FTelesales%20Blended%20Mobile%2016%2FACQ%20SCRIPT&FolderCTID=0x012002003BCACE0E22B8784080CDA4072B4F06CC

CIMS MOVERS

https://ph0621aapp01.apc.sitel-world.net/VMe_InboundMedia/Home.aspx

IB MOVERS CALL FLOW

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/BGO%20IB%20Rets%20Wave%205D/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FBGO%20IB%20Rets%20Wave%205D%2FIB%20MOVERS%20CALL%20FLOW&FolderCTID=0x0120020090B1E31CF7B33F46A4AA49E56C2E12C5

PLAYBOOK

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/WopiFrame2.aspx?sourcedoc=%2Fsites%2Fvirgin%2FLists%2FIBTS%20Movers%202024%2FAttachments%2F2%2FIB%20Movers%20Playbook%202024%2Exlsm&action=view&activeCell=%27PROBING%20FOR%20DI%27!A1

CALL BACK

https://kcportalapp.nac.sitel-world.net/sites/virgin/Lists/BGO%20IB%20Rets%20Wave%205D/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FBGO%20IB%20Rets%20Wave%205D%2FCallback%20Process&FolderCTID=0x0120020090B1E31CF7B33F46A4AA49E56C2E12C5

Please follow this format for notes on the account.

MOVERS&TRANSFERS

Identity of the Caller: DPA Status: Customer requesting to: New Address: Disconnection Date: Install / Delivery Date: Contact Type: Movers Fee: Applied / Waived Final Bill on OLD as seen on BE Screen: Due Date on OLD as seen on BE Screen: First Bill on NEW as seen on BE Screen: First Bill Due Date on NEW as seen on BE Screen: AGENT SIGNATURE: Dorothy Leonna Marie Salonga/John Paulo Robles/Foundever MNL

MOVERS / DISCONNECTION

Identity of the Caller: DPA Status: Customer requesting to: Resolution: Disconnection Date: Disconnection Reason: EDF / 30days Notice Fee: Final Bill as seen on BE Screen: Due Date as seen on BE Screen: AGENT SIGNATURE: Dorothy Leonna Marie Salonga/John Paulo Robles/Foundever MNL

MOVERS / ACQUISITION

CALLER TYPE: Account Holder / Third Party (Name & Relation to the ACH) / POA DPA: Passed or Failed / Password reset done w/ ACH REASON FOR THE CALL: Customer’s concern RESOLUTION / ACTIONS TAKEN: Must include details of the offer, contract length, package price (discounted and standard), one time charges and waivers if there's any, install / delivery date, rolling credits requested if needed / Credit check reference for ACQ sale AGENT SIGNATURE: Dorothy Leonna Marie Salonga/John Paulo Robles/ Foundever MNL

CLLECTIONS

CODES

https://kcportalapp.nac.sitel-world.net/sites/virgin/SitePages/ASDFXC.aspx