MOVERS LINKS

Virgin Media IRELAND

Hi XXX can you please help me verify if your address is located at Ireland?

Due to limited scope I am unable to assist you further with your request. Allow me to provide our Ireland Customer service number for further assistance 00 353 1 245 8000. Upon checking on your post code, it seems here you are residing in Ireland and you have reached Virgin Media UK. For further help on your query, please try this link: https ://www.virginmedia.ie/contact/ Here is the number from our Virgin Media Hotline from Ireland: 3531800940070.

Movers Xtrain

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/Movers%20Xtrain/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FMovers%20Xtrain%2FCHERRYLEN&FolderCTID=0x0120020007C5777916520F41889BC4BC21057492

MOVERS LIKE FOR LIKE

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/Movers%20Xtrain/Flat.aspx?RootFolder=/sites/virgin/Lists/Movers%20Xtrain/MOVE%20-%20LIKE%20FOR%20LIKE&FolderCTID=0x0120020007C5777916520F41889BC4BC21057492

MOVERS DI

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/Movers%20Xtrain/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FMovers%20Xtrain%2FMOVERS%20DISCONNECTION&FolderCTID=0x0120020007C5777916520F41889BC4BC21057492

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/WopiFrame2.aspx?sourcedoc=/sites/virgin/Lists/IBTS%20Movers%202024/Attachments/2/IB%20Movers%20Playbook%202024.xlsm&action=default

MOVERS ACQU

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/Telesales%20Blended%20Mobile%2016/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FTelesales%20Blended%20Mobile%2016%2FACQ%20SCRIPT&FolderCTID=0x012002003BCACE0E22B8784080CDA4072B4F06CC

CIMS MOVERS

https://ph0621aapp01.apc.sitel-world.net/VMe_InboundMedia/Home.aspx

IB MOVERS CALL FLOW

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/start.aspx#/Lists/BGO%20IB%20Rets%20Wave%205D/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FBGO%20IB%20Rets%20Wave%205D%2FIB%20MOVERS%20CALL%20FLOW&FolderCTID=0x0120020090B1E31CF7B33F46A4AA49E56C2E12C5

PLAYBOOK

https://kcportalapp.nac.sitel-world.net/sites/virgin/_layouts/15/WopiFrame2.aspx?sourcedoc=%2Fsites%2Fvirgin%2FLists%2FIBTS%20Movers%202024%2FAttachments%2F2%2FIB%20Movers%20Playbook%202024%2Exlsm&action=view&activeCell=%27PROBING%20FOR%20DI%27!A1

MOVE - NEW CONTRACT

https://kcportalapp.nac.sitel-world.net/sites/virgin/Lists/Movers%20Xtrain/Flat.aspx?RootFolder=/sites/virgin/Lists/Movers%20Xtrain/MOVE%20-%20NEW%20CONTRACT&FolderCTID=0x0120020007C5777916520F41889BC4BC21057492

CODES

https://kcportalapp.nac.sitel-world.net/sites/virgin/SitePages/ASDFXC.aspx

CALL BACK

https://kcportalapp.nac.sitel-world.net/sites/virgin/Lists/BGO%20IB%20Rets%20Wave%205D/Flat.aspx?RootFolder=%2Fsites%2Fvirgin%2FLists%2FBGO%20IB%20Rets%20Wave%205D%2FCallback%20Process&FolderCTID=0x0120020090B1E31CF7B33F46A4AA49E56C2E12C5

Please follow this format for notes on the account.

MOVERS&TRANSFERS

Identity of the Caller:

DPA Status:

Customer requesting to:

New Address:

Disconnection Date:

Install / Delivery Date:

Contact Type:

Movers Fee: Applied / Waived

Final Bill on OLD as seen on BE Screen:

Due Date on OLD as seen on BE Screen:

First Bill on NEW as seen on BE Screen:

First Bill Due Date on NEW as seen on BE Screen:

AGENT SIGNATURE: Dorothy Leonna Marie Salonga/John Paulo Robles/Foundever MNL

MOVERS&DISCONNECTION

Identity of the Caller:

DPA Status:

Customer requesting to:

Resolution:

Disconnection Date:

Disconnection Reason:

EDF / 30days Notice Fee:

Final Bill as seen on BE Screen:

Due Date as seen on BE Screen:

AGENT SIGNATURE: Dorothy Leonna Marie Salonga/John Paulo Robles/Foundever MNL

MOVERS&ACQUISITION

CALLER TYPE: Account Holder / Third Party (Name & Relation to the ACH) / POA

DPA: Passed or Failed / Password reset done w/ ACH

REASON FOR THE CALL: Customer’s concern

RESOLUTION / ACTIONS TAKEN: Must include details of the offer, contract length, package price (discounted and standard), one time charges and waivers if there's any, install / delivery date, rolling credits requested if needed / Credit check reference for ACQ sale

AGENT SIGNATURE: Dorothy Leonna Marie Salonga/John Paulo Robles/ Foundever MNL

CLLECTIONS