PRE WORK CHECKS!

In First ICOMS (Old/Current Address)

• Check Current services (SV Screen)
• Check if XGS / DOCSIS (SS Screen)

In Second ICOMS (New Address)

• Check if Active / Former If active, check WO Screen for Disconnection WO
• Check if XGS / DOCSIS (SS Screen)
• Check Installation Type (HM Screen - Page Down twice) 2 MAN INSTALLATION

  NYN NYL SINGLE VISIT OH - If Pre-enablement: YES NYN with PIA OH SINGLE VISIT UG - If Pre-enablement: YES NYN with PIA UG 1 MAN INSTALLATION NYH NYY YYN YNY YYY (if 2 or more tv box / requested / more than 10 years / XGS) QUICKSTART YYY

• Check Earliest Date: Type T in Cust Info in Second ICOMS Q Codes

  QuickStart - O 1 Man Installation - C 2 Man Installation - 1 Single Visit UG - A Single Visit OH - E

ESTIMATED POINTS:

• Solus: 80
• Duals: 130
• Triples: 180

SAME SITE ID

In First ICOMS (Old/Current Address)

@CM TR Press ENTER until you can input type of installation of new address

Select Installation Type + Guide: M&T NON CABLED - 2 MAN M&T CABLED - 1 MAN SINGL VST TR UG - SV UG SINGL VST TR OH - SV OH QUICKSTART - QS

Press ENTER until Disconnection Page Select "Ofc Only: Y

Press ENTER or F3 until Disconnection Summary Page

FB Repcode: _____. Problem Code: 98 Solution Code: 76 Change date to agreed disconnection date

Press F3 after BE Screen to Complete Disconnection

In INSTALL Page